Payment Policy
At Farrow & Sons, we want the payment process to be as clear and secure as the rest of your shopping experience. This Payment Policy explains which payment methods we accept, when your payment is charged, and how we keep your payment details safe.
Accepted Payment Methods
We accept the following payment methods at checkout:
- Credit and debit cards: Visa, Mastercard, American Express
- PayPal
- Apple Pay
- Google Pay
The exact payment methods available to you may vary depending on your location and device, and are always displayed at checkout before you complete your purchase.
Currency & Pricing
All prices are displayed in the currency shown on our website at checkout, including applicable VAT or sales tax where required. If you pay with a card or account held in a different currency, your bank or payment provider may apply its own exchange rate and conversion fees. These charges are set by your provider and are outside our control.
When You Are Charged
Payment is captured in full at the moment you place your order. Your order will only be processed and shipped once the payment has been successfully received and confirmed. If a payment cannot be confirmed, the order will not be processed and you will be notified by email.
Payment Security
Your payment security is our priority:
- All transactions are processed through encrypted (SSL) connections
- Payments are handled by certified, PCI DSS compliant payment providers
- Farrow & Sons never stores your full card details on its own servers
- Card data is transmitted directly to the payment provider and is never visible to our team
Payment Verification & Fraud Prevention
To protect both our customers and our store, orders may be subject to standard verification checks. In rare cases, we may contact you to confirm order or billing details before processing your order. Orders that cannot be verified, or that are flagged as potentially fraudulent, may be cancelled and refunded in full.
Failed or Declined Payments
If your payment is declined, please check the following before trying again:
- Your card details and billing address were entered correctly
- Your card is enabled for online and international transactions
- You have sufficient funds or credit available
If the problem persists, please try an alternative payment method or contact your bank. You can also reach out to our customer service team and we will be glad to help.
Refunds to Your Payment Method
Approved refunds are always issued to the original payment method used for the order. We are unable to refund to a different card or account. Once a refund has been processed on our side, it typically appears on your account or statement within 3 to 5 business days, depending on your bank, card issuer, or payment provider. For full details on refund eligibility and timeframes, please see our Returns & Refunds Policy.
Chargebacks & Payment Disputes
If there is any issue with your payment or order, we kindly ask that you contact our customer service team first before opening a dispute with your bank or payment provider. Almost all issues can be resolved quickly and directly, and this is usually much faster than the formal dispute process.
Contact
If you have any questions about payments, billing, or refunds, please contact us:
Farrow & Sons 📧 info@farrowandsons.com
Our customer service team will be happy to assist you.